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Frequently asked questions
Clear answers about orders, sizing, personalisation, delivery and returns.
Everything you need to know
Before, during and after your order
01 Can I order a personalised product?
Tell us the product, name, colours and the date you need it. We will confirm availability, price and timing before starting.
02 How do I choose the correct size?
Use the measurements in centimetres shown on the product page. Contact us before ordering if you are between sizes.
03 How long does a personalised order take?
Timing depends on the product and the work required. We will confirm it before accepting the order.
04 How can I check my order status?
Contact us with your order number and the email address used during checkout.
05 Can I exchange or return an item?
Contact us before sending any item back. We will review the order and explain the appropriate steps.
06 Can personalised items be returned?
Items made specifically for a customer may have different conditions, confirmed before work begins.
07 Can I collect in Valladolid?
Call +34 645 90 43 58 in advance to confirm collection availability.
